FEES & REBATES

Quality care, with clear pricing.

FEES

Psychologist

For a standard 50-minute session, or per hour where applicable.

FULL FEE:

$220.00

MEDICARE:

$123.35 gap fee after rebate

NDIS:

$222.99 for plan-managed clients (per NDIA pricing guide)

Clinical Psychologist

For a standard 50-minute session, or per hour where applicable.

FULL FEE:

$270.00

MEDICARE:

$128.15 gap fee after rebate

NDIS:

$222.99 for plan-managed clients (per NDIA pricing guide)

The Australian Psychological Society (APS) recommends a fee of $311 for a standard 46 to 60-minute session. To support greater access, Neudle sets fees below this recommendation wherever possible. As a non-registered NDIS provider, our rates are set independently based on the actual cost of delivering care. These fees allow us to sustain our practice and continue providing high-quality support to our clients.

ASSESSMENT

REBATES

Mental Health Care Plan

‍At Neudle, psychology sessions with our psychologists are eligible for the following Medicare rebates:

GENERAL PSYCHOLOGIST:

$96.65 rebate

CLINICAL PSYCHOLOGIST:

$141.85 rebate

To access Medicare rebates, you will need referral from your GP with a Mental Health Care Plan (MHCP) emailed to admin@neudle.com.au and/or uploaded to your intake form. To obtain your rebate in a timely manner, please arrange for your plan to be sent to us prior to your initial appointment. After your invoice is paid in full, your Medicare rebate claim will be processed within two business day following your session.

Your Mental Health Care Plan will provide access to approximately ten psychology sessions within one calendar year. We are required to provide a report to your GP at sessions six and ten.

Medicare does not offer rebates for assessment costs, or for any other services or products we provide.

NDIS

Neudle Psychology is not an NDIS-registered provider, but we can provide our services to both plan-managed and self-managed NDIS participants.

PLAN-MANAGED:

Sessions for plan-managed participants are charged at the NDIS rate of $222.99, in line with the NDIA pricing guide. Your plan manager is invoiced directly.

SELF-MANAGED:

Self-managed participants have the flexibility to pay providers directly at an agreed rate. Our standard Full Fee rates apply and vary depending on whether the clinician is a Registered or Clinical Psychologist. Clients pay us directly and may then claim the cost from their NDIS funding.

Private Health Insurance

You may be eligible to claim partial costs of the consultation fee if you hold private health insurance. Check with your insurer to see what is covered.
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Any claims for private health insurance must be managed independently from Neudle. Your invoices can be accessed through your account on the Neudle Psychology Client Portal.

WorkCover

Dr Joey Lawrence is WorkCover registered and can provide services to residents in Victoria. Please note that a gap fee applies for these services, as our rates exceed the WorkSafe scheduled fees.

Note that you must only claim one rebate for each session. You cannot claim from both Medicare and Insurance at the same time.

FAQ

Can I claim a rebate through Medicare?

Yes, if you have a valid Mental Health Care Plan (MHCP) through your GP, you may be eligible for Medicare rebates for up to 10 psychology sessions per calendar year.

All Neudle psychologists are registered Medicare providers. If you’re claiming a rebate, we’re required to provide brief reports to your GP after session six and ten.

To avoid delays, please ensure your MHCP is sent to us before your first appointment. You’ll need to have a valid plan in place before the session you wish to claim, as we can’t backdate claims.

Once your session has been paid in full, we’ll submit your claim to Medicare for rebate processing.

How do I make, change, or cancel a booking?

If you’re an existing client, you can manage your appointments anytime via the Neudle Psychology Client Portal. New clients will receive setup instructions via email after their first booking.

To avoid cancellation fees, please cancel with at least 24 hours’ notice. Check out our Cancellation Policy for more information.

If you need help managing your appointments, our admin team is here to support you. While we’re happy to assist, we generally can’t take bookings over the phone or email, and we encourage you to use the Client Portal wherever possible.

What is your Cancellation Policy?

We apply a strict cancellation policy to ensure we can continue offering consistent, high-quality care. As a small business, appointment fees sustain our services, so we apply this policy consistently to all clients.

If you need to cancel, please do so via the Client Portal with at least 24 hours’ notice prior to your appointment start time.

Cancellations made within 24 hours, or if you do not attend your session, will be charged a cancellation fee equal to 50% of the full session cost (based on clinician type or NDIS arrangement). Rebates cannot be applied to cancellation fees.

For full details, please see our Cancellation Policy.

What are your payment methods?

You can access and pay for your invoices via the Neudle Psychology Client Portal.

Card payment can be made securely via Stripe in the Client Portal, or we accept bank transfer. Details can be found on your invoice for bank transfer, and please ensure that you include your invoice number as the transaction reference.

We accept payment via Klarna for those that require a flexible or deferred payment option. Please get in touch with our admin team to arrange Buy Now Pay Later payments for your invoices.

We are cashless and do not accept cash or cheque. We also do not take payment via phone or email.

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