Quality care, with clear pricing.
FEES
COST
CALCULATOR
REBATES
To claim a rebate, please email your MHCP to admin@neudle.com.au or upload it with your intake form before your first appointment. We can’t backdate rebates for sessions that have already occurred, so your plan needs to be in place before your sessions begin.
Once your invoice is paid in full, we'll lodge your rebate with Medicare within two working days (often sooner) - our Admin hours can be found here. You’ll then receive the rebate directly into your bank account from Medicare. For easiest payment, use the secure Neudle Psychology Client Portal.
Note: Medicare only provides rebates for therapy sessions. It does not cover assessment reports, documentation, other services, or those funded through NDIS or private health.
Any private health claims are managed independently on your end. Your invoices / receipts can be accessed through your account on the Neudle Psychology Client Portal.
FAQ
Can I claim a rebate through Medicare?
Yes, if you have a valid Mental Health Care Plan (MHCP) through your GP, you may be eligible for Medicare rebates for up to 10 psychology sessions per calendar year.
All Neudle psychologists are registered Medicare providers. If you’re claiming a rebate, we’re required to provide brief reports to your GP after session six and ten.
To avoid delays, please ensure your MHCP is sent to us before your first appointment. You’ll need to have a valid plan in place before the session you wish to claim, as we can’t backdate claims.
Once your session has been paid in full, we’ll submit your claim to Medicare for rebate processing.
How do I make, change, or cancel a booking?
If you’re an existing client, you can manage your appointments anytime via the Neudle Psychology Client Portal. New clients will receive setup instructions via email after their first booking.
To avoid cancellation fees, please cancel with at least 24 hours’ notice. Check out our Cancellation Policy for more information.
If you need help managing your appointments, our admin team is here to support you. While we’re happy to assist, we generally can’t take bookings over the phone or email, and we encourage you to use the Client Portal wherever possible.
What is your Cancellation Policy?
We apply a strict cancellation policy to ensure we can continue offering consistent, high-quality care. As a small business, appointment fees sustain our services, so we apply this policy consistently to all clients.
If you need to cancel, please do so via the Client Portal with at least 24 hours’ notice prior to your appointment start time.
Cancellations made within 24 hours, or if you do not attend your session, will be charged a cancellation fee equal to 50% of the full session cost (based on clinician type or NDIS arrangement). Rebates cannot be applied to cancellation fees.
For full details, please see our Cancellation Policy.
What are your payment methods?
You can access and pay for your invoices via the Neudle Psychology Client Portal.
Card payment can be made securely via Stripe in the Client Portal, or we accept bank transfer. Details can be found on your invoice for bank transfer, and please ensure that you include your invoice number as the transaction reference.
We accept payment via Klarna for those that require a flexible or deferred payment option. Please get in touch with our admin team to arrange Buy Now Pay Later payments for your invoices.
We are cashless and do not accept cash or cheque. We also do not take payment via phone or email.
