Your guide to navigating Neudle.

Neudle is unable to provide emergency or crisis support, or after-hours response. If you are experiencing an emergency or need immediate support, please contact the support services listed below.

Emergency

000

For if you are in immediate danger.

Lifeline

13 11 14

For crisis support. Webchat is available.

Suicide Call Back Service

1300 659 467

For crisis support. Webchat is available.

Kids Help Line

1800 55 1800

For people aged under 25. Webchat is available.

Blue Knot Foundation

1300 657 380

For trauma and complex PTSD support.

ADHD Foundation

1300 39 39 19

For ADHD support.

Yes, due to high demand, Neudle operates a waitlist for our neurodiversity-affirming services. We don’t offer a cancellation waitlist, and existing clients receive priority for new availability.

Wait times vary depending on the service and clinician availability. The waitlist is ordered by the date you submit your form, and no deposit or commitment is required.

You can join the waitlist here. If your circumstances change and you’d like to be removed, just let us know.

Clinician availability changes regularly, and we recommend checking out our team profiles to get an idea of each clinician's wait times. Please note that these timeframes are indicative only and may shift as client needs and clinician schedules change - spaces can open sooner or later than estimated.

When spots open up, we match waitlisted clients based on their preferences. If you’re invited to book with a clinician but prefer to wait for another, you can decline and remain on the waitlist.

You can manage or cancel appointments anytime through the Neudle Psychology Client Portal - it’s the quickest way to make sure your changes are received. To avoid a cancellation fee, please cancel or reschedule at least 48 hours before your appointment.

Cancellations made with 24-48 hours notice incur a fee of 50% of the session cost. Cancellations made with less than 24 hours notice or if you don’t attend your appointment will be charged the full session fee. Please read our Cancellation Policy and Booking Terms & Conditions for more information.

We know life can be unpredictable, but these policies help us keep our services fair, sustainable and accessible for everyone on our waitlist. By applying them consistently, we can maintain high-quality care for all clients.

If you need help managing your appointments or using the Client Portal, please reach out. Our admin team is here to help.

All bookings are managed through the Neudle Psychology Client Portal. If you’re an existing client, you’ll already have an account set up. You can find information about your account in your original invite email.

The portal lets you create, view, and manage appointments in one place. To make a booking, log in and select the 'Book Appointment' button to choose your clinician, service type, and time. To cancel a booking, go to 'My Appointments' and select the session you’d like to cancel. If you need to reschedule, you’ll first need to book a new appointment at your preferred time and then cancel your existing one since the portal doesn’t have a dedicated reschedule feature.

Please note that our Cancellation Policy applies to all changes and cancellations made within 48 hours of your session start time. You can read the full policy on our website before making any changes.

Neudle does not offer single-session therapy or consultations. If you’re interested in our services, please join our waitlist.

Yes, we may be able to assist. Check out our Engagement & Education page for more information, or email us at collab@neudle.com.au with details and we’ll let you know if we can help.

We primarily work with adults and teens, though some clinicians also see children. Check out our team profiles for more details.

For clients under 12, an additional fee may apply if external supervision is needed to ensure best practice.

You can locate your invoices and pay for sessions directly through the Neudle Psychology Client Portal under 'My Invoices'.

The easiest option is to pay securely by card in the Portal, but you can also pay by bank transfer or PayID using our details shown at the bottom of your invoice. If you pay by bank transfer, it’s important to include your invoice number as the payment reference so we can match it correctly. Please also email a copy of your remittance to admin@neudle.com.au once payment is made.

If you need extra flexibility, we can arrange a payment plan through Klarna. Just contact our admin team to set this up.

Payment is due on completion of each session, but you’re welcome to pay in advance when making your booking. Once full payment is received, any applicable Medicare rebates are usually processed within two business days. Receipts are available under 'My Invoices' in the portal once payment has been received.

For services that are billed by invoice, such as assessment documentation, please ensure payment is made by the due date listed on the invoice. Unpaid or overdue invoices may result in your account being placed on hold until payment is received.

You can find more information in our Booking Terms and Cancellation Policy on the Neudle website.

We accept payment via Klarna for those that require a flexible or deferred payment option. Please speak with our admin team to arrange Klarna buy-now-pay-later payments for your invoices.

We encourage our clients to be mindful of using Buy Now Pay Later and to refer to the Moneysmart website before using such services.

Please visit the following links to read through our various terms and conditions, including our booking and cancellation policies.

Booking Terms & Conditions

Cancellation Policy

Privacy Policy

Website Terms of Use

No, you don’t have to be neurodivergent to see a psychologist at Neudle.

Our approach is affirming, inclusive, and grounded in understanding difference, which means we work well with anyone who feels drawn to this kind of space. While many of our clients are neurodivergent, others simply feel a little out of step with 'normal' and want to work with someone who’s inclusive, open-minded, and genuinely understanding.

If you value authenticity, self-understanding, and a therapy style that’s real and human, you’ll likely feel at home here.

And if you’re unsure whether you might be neurodivergent, that’s okay too. We can help you explore this through our therapeutic assessment model, if that’s something you’d like to understand better.

Yes, if clinically appropriate, we can provide an official diagnosis through our assessment process.

Our team follows current evidence-based guidelines and draws on clinical expertise to ensure each assessment meets professional standards.

Please note: psychologist assessments can support diagnosis, but only a psychiatrist can prescribe medication. If you’re seeking ADHD medication or psychiatric treatment, you’ll need to see a psychiatrist.

Yes, with our assessments, where eligible, you have the option to request supporting documentation for the National Disability Insurance Scheme (NDIS) and the Disability Support Pension (DSP).

We offer an NDIS Needs Report specifically tailored to NDIS application requirements. NDIS and DSP applications may require additional documentation, which is determined on a case-by-case basis and charged at hourly rates.

No, your privacy is our priority. Assessment results and documentation are only provided directly to you (or a designated carer/guardian, if requested). It is entirely your choice whether to share this information with health providers or anyone else.

Clinical Psychologists have advanced training in assessment, diagnosis, and treatment of complex mental health conditions, completing both a Master’s or Doctorate in Clinical Psychology and undertaking extensive supervised practice. Due to their higher level of expertise and additional qualifications, they generally have higher session fees than generally registered psychologists.

You’ll need a stable internet connection, a device with a camera and microphone, and a quiet space where you feel comfortable. We use secure, browser-based video calls so no downloads are required.

Learn more about Telehealth at Neudle here.

Neudle’s therapy and assessment services are only available to clients within Australia. However, our courses and content can generally be accessed from anywhere in the world.

Neudle is a neurodivergent-led psychology practice based in Melbourne, Australia, operating primarily via Telehealth nationwide. Our team specialises in neurodivergent-related therapy and assessments, many of us bringing lived experience of neurodivergence personally or through close connections.

We might be the right fit for you if you’re seeking affirming therapy and support for your neurodivergence, exploring an assessment for greater self-understanding or diagnosis, or looking for practical assistance such as NDIS access.

While we specialise in neurodivergence, we welcome all clients who resonate with our approach and values.

Traditional psychology often views neurodivergence through a deficit-based lens, aiming to ‘fix’ or ‘normalise’ people. At Neudle, we reject this pathologising approach. Neurodivergence is not something to be cured, rather it's an integral part of identity.

We focus on empowering our clients to understand themselves, build self-acceptance, and create meaningful supports. Rather than forcing conformity to neurotypical expectations, we help you navigate the world on your own terms - validating your experiences, celebrating your strengths, and addressing challenges in a way that works for you.

Neudle is founded and led by neurodivergent professionals, and we integrate lived experience into every aspect of our work. We are active within the neurodivergent community, ensuring that our approaches remain informed, progressive, and genuinely affirming.

We reject deficit-based models, take a trauma-informed approach, and avoid therapies that attempt to ‘correct’ neurodivergent traits. Instead, we provide a safe, validating space where neurodivergent people can explore their identities without judgment or pressure to mask.

Neudle is based in Melbourne and operates primarily via Telehealth across Australia, allowing you to access support from the comfort of your home (or any safe, quiet space).

We use video-conferencing software for our Telehealth services, requiring only a stable internet connection and a suitable device. Learn more about Telehealth here.

Not at all. We actively encourage you to be your authentic self.

We understand that masking can be an automatic response to stress, so we do everything we can to create a comfortable, low-pressure environment. You’re welcome to communicate in ways that suit you, whether that means using scripts, stimming, typing instead of speaking, or taking breaks.

And if you ever feel like we’re masking, let us know! We value authenticity just as much as you do.

At Neudle, we prioritise email and written communication, recognising that many neurodivergent people, including our own team, prefer this method. While you can call us on 03 8400 0088, our flexible work schedule means we may not always be available to answer immediately. For the quickest response, we recommend using our contact form.

Our admin team aims to reply within three business days, but please note they are not health professionals and cannot provide therapeutic support or medical advice. We appreciate your patience and understanding as we continue to provide the best possible care to our community.

We occasionally collaborate on projects that align with our values and affirm neurodivergent experiences. This may include guest speaking, advocacy, research, media, or consulting.

If you’re interested in collaborating, check our our Engagement & Education page and email us at collab@neudle.com.au with details.

Please note: Neudle does not engage in advertising, endorsements, sponsorships, or promotional partnerships for external organisations, products, or services.

Neudle, like Noodle.

Beyond referencing a delicious food, Neudle is a combination of:

Neurodivergent

adjective

Differing in mental or neurological function from what is considered typical or normal (frequently used with reference to Autism); not neurotypical.

Noodle

slang

‍The head and, by extension, the brain.