FAQ

Neudle is unable to provide emergency or crisis support, or after-hours response. If you are experiencing an emergency or need immediate support, please contact the  support services listed below, or those at the bottom of our Contact page.

Emergency
000
For if you are in immediate danger.
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Lifeline
13 11 14
For crisis support. Webchat is available.

Kids Help Line
1800 55 1800
For people aged under 25. Webchat is available.

Blue Knot
1300 657 380
For trauma and complex PTSD support.

ADHD Foundation
1300 39 39 19
For ADHD support.

Autistic Self Advocacy Network
Information and support for autism.
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Talk to someone who gets it. Many neurodivergent people find connecting with online communities to be helpful.
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If you are an Australian Resident struggling to work at the moment due to autistic burnout, an option could be to access Centrelink payments and get a medical exemption from your GP for your mutual obligations (applying for jobs). This should help you access some financial support as you recover from burnout.  

Neudle runs a waitlist due to extremely high demand for our neurodiversity-affirming services.

Wait times tend to vary depending on the service you're booking for.

The waitlist is ordered by the date that you confirm you would like to be placed on the waitlist. We do not have a waitlist for last minute cancellations, and existing clients will get priority for any additional availability. The waitlist does not require a deposit and it is no obligation, just let us know if you wish to be removed from the waitlist and we won't ask questions.

The availability for Neudle's clinicians can vary, so it is best to check out their profile pages for up-to-date information.

At Neudle, we believe that standard (neurotypical) psychology approaches to neurodivergent individuals miss the mark. Instead of trying to 'fix' people, we focus on empowering individuals to accept and embrace their unique neurodivergent identities. Our neurodiversity-affirming approach is based on the idea that everyone is different, and these differences should be celebrated, not judged.

Neurotypical psychology tends to view neurodivergent individuals as 'disordered' or 'deficient,' focusing solely on 'correcting' or 'normalising' their behaviours and thought processes. At Neudle, we reject this narrow-minded approach and instead aim to help individuals understand that neurodiversity does not equate to being 'broken'. We believe that when individuals are supported in this way, they are better equipped to manage stress and anxiety and to navigate the world in a way that is authentic to them.

We recognise that neurodivergent individuals face unique challenges in a neurotypical world. That's why we work with our clients to identify their specific needs and develop strategies to help them succeed. By understanding their unique strengths and challenges, our clients can make informed decisions about how to care for themselves and how to thrive in any situation.

So if you're tired of feeling like you need to 'fit in' to a neurotypical world, a neurodiversity-affirming approach might be what you need. We'll embrace your neurodivergent identity, celebrate your unique strengths, and help you craft a fulfilling and authentic life.

We are proud to be founded and led by neurodivergent individuals, and we believe that our unique perspective and insights make us well-suited to support other neurodivergent individuals. We integrate lived experience into every aspect of our practice, including our therapeutic processes, to promote normalisation, validation, and resonance with our clients' experiences. We prioritise understanding the needs of neurodivergent people from their perspective, and we celebrate the differences that make each of our clients unique.

As a neurodivergent-led practice, and as active members of the neurodivergent community, we continually consult with other neurodivergent people to inform all aspects of our practice. We do not believe in therapies that try to 'fix' neurodivergent people. Instead, we take a trauma-informed approach that acknowledges the high prevalence of trauma in neurodivergent populations. We recognise that using medical or pathology-based language can be problematic, and we make every effort will be made to reinforce affirmative practices.

Through experience, we understand that engaging with non-affirming or neurotypical health professionals can be stressful, exhausting, and even traumatic. That's why we offer a safe and supportive space for neurodivergent people to explore their unique experiences and receive the help they need to thrive.

Yes, if applicable to your situation. We are qualified to provide diagnosis as per Autism CRC National Guideline for the Assessment and Diagnosis of Autism Spectrum Disorders in Australia (2018), and Australian Evidence-Based Clinical Practice Guideline For Attention Deficit Hyperactivity Disorder (ADHD) (2022).

Our assessment diagnosis documentation provides a 'formal' or 'official' diagnosis with associated documentation. See our Services and Pricing pages for more information.

Neudle's assessment documentation can support both National Disability Insurance Scheme (NDIS) and Disability Support Pension (DSP) applications. Our NDIS Evidence Report is specifically written to satisfy NDIS application requirements. Additional documentation is required for a DSP application, which is determined on an individual basis and charged at an hourly rate.

Neudle does not offer single consultations or one-off therapy sessions. If you would like to book any of Neudle's therapeutic services, please contact us to join our waitlist. Pending availability, we can provide one-off professional supervisions sessions, and can develop a coaching service to suit your goals and preferences.

Neudle's provisional psychologists are highly skilled professionals who are in the final stages of gaining practical experience before becoming fully registered. They have completed their studies and hold provisional registration with AHPRA. Our provisional psychologists are passionate about providing neurodiversity-affirming care and helping our clients, while upholding the required ethical and professional standards.

Working under external supervision, our provisional psychologists further develop their clinical skills and psychological expertise. This supervised experience allows them to refine their therapeutic techniques and effectively support our clients on their mental health journey. Furthermore, they receive extensive training and ongoing support in our neurodiversity-affirming model, guided by Dr Joey Lawrence, which equips them with a deep understanding of the unique strengths and challenges faced by neurodivergent individuals..

When working with a provisional psychologist at Neudle Psychology, you can still expect our unique neurodiversity-affirming approach to be tailored to your unique needs, all within a safe and supportive environment where you can explore and understand your neurodivergence.

You do not need a Mental Health Care Plan or referral to see a provisional psychologist, as they are not eligible to provide Medicare rebates until fully registered. However, they can provide support for NDIS participants.

‍Rest assured that our provisional psychologists, under the mentorship of Dr Joey Lawrence, are dedicated to delivering exceptional care and upholding Neudle commitment to promoting neurodiversity and fostering positive outcomes for our clients.

Neudle primarily operates via Telehealth, so you can access our services from anywhere in Australia in the comfort of your own home (or other safe and quiet space). We use Zoom for our Telehealth services, so all you'll need is a suitable device.

We are based in Brisbane and can conduct home or community sessions in some instances. Please contact us to discuss if you are unable to engage in Telehealth services.

Unfortunately, Neudle cannot offer our therapy or assessment services to you if you reside outside of Australia. However, you can access our support groups, courses, and coaching services.

Not at all, and we encourage you to be your authentic self. This is a core principle of our neurodiversity-affirming approach.

We understand that masking can be unintentional and provoked by stress, and we will do what we can to help you feel comfortable to present however you need to, including communicating in ways that suit you. Also, please let us know if you feel we are not being authentic because we might not be aware of it, and we recognise that you may be even better at picking it up than us.

We prefer written communication, as do many of our clients. We also respect and accommodate the needs and preferences of all our team members. So we ask you to please use the contact form or email us. We can make ourselves available for a call in certain situations.

Neudle currently works adults and teens, due to this being our area of expertise. We are actively looking to hire additional practitioners who specialise in working with children.

In some circumstances we may accept child clients aged 12 and under. As this will involve additional supervision to ensure competency with these ages, additional fees may apply. Please contact us to discuss.

We accept payment via Klarna for those that require a flexible or deferred payment option. Please speak with our admin team to arrange Buy Now Pay Later payments for your invoices.

We encourage our clients to be mindful of using Buy Now Pay Later and to read the useful information on the Moneysmart website before using such services.

No, sharing this information would violate your privacy and confidentiality. All assessment documentation will only be provided to you directly (or your carer / parent / guardian, if requested). It will be your choice as to whether you share documentation with health providers or anyone else.

Please visit the following links to read through our various terms and conditions, including our cancellation policy.

Booking Terms & Cancellation Policy
Privacy Policy
Social Media Policy
Website Terms

Neudle offers professional supervision in the areas of neurodivergent identification (assessment), and supporting adolescents and adults from a neurodiversity-affirming model. Professional supervision goals will be determined based on the individual. Neudle does not currently offer professional supervision for those undergoing registration (e.g. provisional psychologists or endorsement programs).

Neudle's director and co-founder, Dr Joey Lawrence, is a strong and vocal advocate for the neurodiversity movement. She is very involved with the online neurodivergent community, both in a professional context and from a lived-experience perspective.

We always appreciate hearing your positive stories and how Dr Joey's content has helped you, and we welcome you to contact us with your support and thanks. We also encourage you to get in touch if you have any constructive feedback, questions, or if you're seeking our research, evidence, and references.

If you do not personally like Dr Joey's content that you have chosen to engage with on the internet, we respectfully request that you do not contact Neudle with hate or verbal abuse. Communication of this type is extremely disrespectful, it is not fair for the Neudle team member who receives such unsolicited abuse, and it can be genuinely traumatising for all involved. We will not respond to any abusive communication, but we will seek legal advice and take appropriate action where applicable.

Please note that Dr Joey does not have any other official TikTok or social media accounts, beyond those that are linked from this website. There are other social media users that have unfortunately decided to impersonate and slander Dr Joey, and this is outside of our control.

From time-to-time Neudle will accept external opportunities, but only if they are neurodiversity-affirming and align with our values. This includes but is not limited to partnerships, guest speaking, advocacy work, research, media, etc.

Please contact us to express your interest in collaborating with us.

Neudle does not engage in any promotion, endorsement, sponsorship, or advertising for other organisations, products, or services.